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Customer Support Representative (m/f) – German Language

In this role you will handle and investigate online gaming users´ general questions and deliver top class customer support to offer an ever more intense online gaming experience to players.

YOUR RESPONSIBILITIES:

  • Focus on high quality, ticket-based customer support for our players.
  • Handle top priority tickets in collaboration with relevant departments.
  • Ensure that high quality KPIs and specific SLAs are met.
  • Collect and communicate issues and customer feedback professionally to all relevant departments.
  • Keep abreast of upcoming in-game changes (new features releases, patches, maintenance, etc.), and potential impacts on customers.
  • Contribute to the game’s knowledge base and standard customer service answers.
  • Report to the Team Lead and help to build up new strategies to improve any kind of workflow.
  • Additional tasks upon request (e.g. guides and Google reviews).

YOUR PROFILE

  • Passion for gaming and good understanding of F2P online and mobile games, especially Nexon games.
  • A sincere goal for customer satisfaction with previous experience in customer support being a plus.
  • Fluent in German and English, additional languages such as Turkish and Spanish are a plus.
  • Very good written and verbal communication skills.
  • Ability to handle stressful situations and meet tight deadlines.
  • Well-organized workflow.
  • Capable of working independently.

WE OFFER

  • A fast-paced and highly professional working environment and a location in the heart of Berlin.
  • A competitive salary and 28 vacation days as well as flexible working hours.
  • Flat hierarchies and a position where you can bring in your ideas and shape the way things are done.
  • Ongoing professional development, training, languages classes.
  • Subsidized canteen meals, complimentary coffee, water, fruits and snacks.
  • Many fun company celebrations and team activities.

Apply for this position in English including your start date and salary expectations.

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