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Customer Supporter – French Language (m/f)

Based in Berlin, Germany

YOUR RESPONSIBILITIES

  • Perform high quality, ticket-based end-user customer support for our players related to Nexon accounts, in-game, bans, or forum issues.
  • Handle top priority incoming payment tickets in collaboration with relevant departments.
  • Ensure top customers and games are serviced with high priority and specific SLA are met.
  • Communicate with LCS on a daily basis to ensure proper workflow by providing and sharing regular customer feedback on recurring issues and behaviors.
  • Keep abreast of upcoming in-game changes (new features releases, patches, maintenance, etc.) and potential impacts on customers.
  • Work on the game’s knowledge base and standard customer service answers.
  • Report to the Team Lead and help to build up new strategies to improve any kind of workflow.
  • Additional tasks upon request (e.g. assisting with Forum or Facebook moderation).

YOUR PROFILE

  • Passion for gaming and the gaming industry.
  • Previous experience in customer support required, with a sincere goal for customer satisfaction.
  • Good understanding of F2P online games, especially in Nexon Games.
  • Fluent in English and French, any additional language is a plus.
  • Very good communication skills.
  • Proven ability to handle stressful situations and meet tight deadlines.
  • Well-organized workflow.
  • Capable of working independently.

WE OFFER

  • A fast-paced and highly professional working environment and a location in the heart of Berlin.
  • A competitive salary and 28 vacation days as well as flexible working hours.
  • Flat hierarchies and a position where you can bring in your ideas and shape the way things are done.
  • Ongoing professional development, training, languages classes.
  • Subsidized canteen meals, complimentary coffee, water, fruits and snacks.
  • Many fun company celebrations and team activities.

Apply for this position in English including your start date and salary expectations.

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