Careers
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Senior Community Manager (m/f)

YOUR RESPONSIBILITIES

  • Work directly with the Global Community Lead at Nexon America to manage the European Community branch.
  • Contribute with input and adjustments to fit the specifics of the European time zone and culture.
  • Planning, execution and reporting of all community activity, delivering player engagement and community growth.
  • Communicating directly with the players and creating strong positive relationships.
  • Lead the content creation and overall messaging to be published through diverse channels.
  • Provide direct engagement programs, such as Influencer Relations, Twitch Streaming, Social Media Contests, Acquisition Programs, and more.
  • Consistently stimulate the internal cross-department conversation to ensure everybody is working towards developing a clear and healthy relationship with our communities.
  • Provide comprehensive reports on community feedback and trends to stakeholders.
  • Cultivate and manage our relationship with our community partners.
  • Be a mentor and provide guidance within the Community Management team.
  • Have a presence in front of the camera, showing a deep understanding of your game and community.

YOUR PROFILE

  • At least five years of community management experience (preferably in gaming), with a Bachelor’s degree being a plus.
  • A people person who is passionate about creating and maintaining a thriving community. Through transparency and communication skills you are able to overcome difficult situations and always create a positive environment for your community.
  • A passionate gamer with a wide knowledge of competitive titles and their communities.
  • Rooted in social media, with an understanding of how each platform should be utilized to maximize player impact and growth.
  • Ability to use both qualitative and quantitative analysis to develop community planning.
  • Team player who can collaborate with other internal teams to meet the company’s goals.
  • Fluency in German as well as excellent English language skills. Additional European languages are a plus.
  • A personality that can rise above and become a voice of the players, for the players, via the creation of YouTube videos and Twitch streams advocating the game.

WE OFFER

  • A fast-paced and highly professional working environment and a location in the heart of Berlin.
  • The opportunity to work internationally, being highly involved in collaborative activities with our Los Angeles branch and reporting within a matrix structure.
  • A position where you can bring in your ideas and contribute in shaping the way things are done.
  • Ongoing professional development and support by experienced colleagues.
  • Subsidized canteen meals, complimentary coffee, water, fruits and snacks.
  • Many fun company celebrations and team activities.

Apply for this position in English including your start date and salary expectations.

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